Booking confirmation
Every booking begins as a request. The appointment is placed on the working schedule only after HeathWade Creative approves and confirms it. If the requested slot is unavailable, we may suggest the closest available alternative. Changes are confirmed by email, text when opted in, push notification when enabled, or an in-app update.
Property preparation
The property should be photo-ready at the confirmed start time. Preparation ordinarily includes cleaning and decluttering visible areas, turning on accessible lights, opening appropriate blinds, securing pets, moving vehicles when practical, and confirming that occupants and on-site representatives know about the appointment.
Photographers are not expected to perform cleaning, move heavy or fragile items, handle personal belongings, supervise children or pets, or enter an area they reasonably consider unsafe. Minor adjustments may be made when practical, but the property will generally be photographed in the condition presented.
Access and waiting time
Provide accurate address, gate, lockbox, occupant, and contact instructions before the appointment. If access is unavailable, we will make a reasonable effort to contact the client. Extended waiting, return travel, or a second appointment may require an added fee, which will be communicated before additional work is performed.
Rescheduling and cancellation
Contact us as soon as possible through the app, by replying to a confirmation, or by emailing heathwadecreative@gmail.com. We will make a reasonable effort to reschedule without charge when adequate notice is provided.
A late cancellation, no-show, failed access, or material lack of readiness may result in a reasonable charge for reserved production time, travel already performed, nonrefundable project costs, or work already completed. Any applicable amount will reflect the circumstances and any separate quote or service agreement. We will disclose the charge before scheduling replacement work whenever practical.
Weather, twilight, and drone services
Exterior, twilight, and drone work may be delayed, modified, or rescheduled because of rain, wind, lightning, haze, poor visibility, airspace restrictions, site hazards, or pilot safety judgment. Safety decisions belong to the assigned photographer or remote pilot. A weather or airspace reschedule initiated by HeathWade Creative does not create a cancellation charge for the unperformed portion of the work.
Travel and service-area changes
Travel pricing is based on the property address and current route information. A corrected address, remote-access requirement, ferry, toll, parking cost, or material route change may affect the price. We will communicate a material adjustment before proceeding when practicable.
Turnaround and rush delivery
Standard and preferred delivery dates are estimates based on the order, editing requirements, volume, and timely client input. Rush delivery applies only when accepted and shown on the order or confirmed in writing. Events outside reasonable control may require an updated delivery estimate.
Questions before a shoot
Use Messages or the Help Center for order-specific questions. For urgent access or schedule issues, reply to the latest booking communication or email heathwadecreative@gmail.com.