1. Who we are
HeathWade Creative is a real estate media business serving South Georgia, North Florida, and Southeast Alabama. In this policy, “HeathWade Creative,” “we,” “us,” and “our” refer to the business operated by Heath Dorminey. Questions and privacy requests may be sent to heathwadecreative@gmail.com.
2. Information we collect
Account and contact information
We may receive your name and email address when you sign in, and we may collect your phone number, business or brokerage, service area, profile details, notification preferences, and saved property addresses.
Booking and property information
We collect information needed to quote, schedule, photograph, and deliver an order. This may include the property address, MLS number, square footage, property type, occupancy, gate or access codes, special instructions, agent details, appointment preferences, selected services, referral information, and requested delivery date.
Orders, communications, and media
We maintain order status, messages, support requests, reviews, invoices, payment status, delivery links, uploaded files, edited photos, videos, floor plans, and other project media. Field-workflow records may include check-in times, checklist results, notes, and location coordinates when a photographer chooses to check in.
Payments
Payments are processed by Stripe. We receive transaction identifiers, amount, currency, payment status, and receipt information. We do not receive or store your full card number or card security code.
Device and technical information
Our hosting, authentication, and security providers may process IP address, device and browser information, authentication data, cookies or similar technologies, request logs, and diagnostic information. If you enable push notifications, we store a device subscription endpoint and related encryption keys. We do not use the app for behavioral advertising.
3. How we use information
- Provide accounts, quotes, scheduling, and client support.
- Confirm, adjust, and remind you about appointments.
- Calculate pricing, travel distance, and applicable fees.
- Process payments, issue invoices, and maintain transaction records.
- Create, edit, quality-check, deliver, and protect project media.
- Send service emails, optional texts, and enabled push notifications.
- Provide maps, directions, weather guidance, and sunset estimates.
- Provide requested AI-assisted descriptions, captions, recommendations, and image-completeness analysis.
- Prevent misuse, troubleshoot problems, and improve our services.
- Meet legal, tax, accounting, safety, and recordkeeping obligations.
4. Service providers and disclosures
We disclose information only as reasonably necessary to operate the business, complete your request, protect rights and safety, or comply with law. Providers may include:
- OpenAI for sign-in and for AI features you choose to use.
- Cloudflare for application hosting, storage, security, and delivery.
- Stripe for payment processing and receipts.
- Resend for operational email delivery.
- Twilio for text messages when you opt in.
- Google Maps for address, distance, maps, and route features.
- Open-Meteo for property-area weather forecasts.
- Photographers, editors, and contractors working on the applicable order under our direction.
We may also disclose information in connection with a business reorganization, with your direction or consent, or when reasonably necessary to comply with legal process, enforce agreements, prevent fraud, or protect people, property, and rights.
5. Sale, advertising, and mobile opt-in data
We do not sell personal information and do not share it for cross-context behavioral advertising. Mobile numbers, SMS opt-in data, and messaging consent are not sold or shared with third parties for their own marketing or promotional purposes. They may be provided to vendors that help us deliver the messages you requested.
6. Retention
We retain information for as long as reasonably necessary to provide services, maintain order and financial records, resolve disputes, preserve licensing history, protect delivered media, and comply with legal obligations. Retention varies by record type. You may request deletion, but we may retain information that is required for legitimate business, contractual, tax, security, backup, or legal purposes.
7. Your choices and requests
- Edit profile and notification preferences in the app.
- Disable push notifications in Settings or through your device.
- Reply STOP to stop optional text messages.
- Unsubscribe from nonessential email when an option is provided.
- Ask to access, correct, delete, or receive a copy of personal information associated with you.
Send a request from the email associated with your account to heathwadecreative@gmail.com. We may need to verify your identity. Rights and exceptions vary by location, and we will respond as required by applicable law.
8. Security
We use administrative, technical, and organizational safeguards designed for the nature of the information we process. No internet service can guarantee absolute security. Please avoid placing unnecessary sensitive information in free-text fields, protect your account and delivery links, and notify us if you suspect unauthorized access.
9. Children
The services are intended for real estate professionals, property owners, and other adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this policy as our services or legal obligations change. The updated version will be posted here with a revised date. Material changes may also be communicated through the app or by email when appropriate.